support services

Tech Team

Tech Support

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Tech Training

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Tech Service

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Tech Check-ins

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who we are

What is a Tech Team

We guide seniors through the digital world with kindness and care, helping them use their phones, internet, and devices with confidence.

Technology means the basics—phones, tablets, computers, internet service, messages, apps. It connects people, provides access to services, and helps manage everything from appointments to banking. For most people, it is second nature.

For seniors, technology often means dropped calls, forgotten passwords, confusing screens, or messages that seem strange or scary. It can feel hard to use, especially without help—like when you just want to check a doctor’s appointment, watch church online, or open a message from family, and nothing works the way it should.

Our in-house Tech Team includes experts who help seniors use technology with ease. We understand when a senior needs support—whether it is setting up a new phone, teaching how to video chat, or helping with online safety. We focus on making technology simple and accessible, so seniors can stay connected, manage their health, and get the services they need.

Tech Team:

We provide one-on-one assistance and walk seniors through each step, ensuring they feel comfortable and confident using their devices.

Who is on the Tech Team

  • Volunteers and Advocates with tech know-how and a heart for helping
  • Patient, trained support staff who explain things clearly
  • Helpers who meet seniors where they are—in person or over the phone

How We Help:

  • Set up phones, tablets, and internet at home
  • Teach seniors how to make calls, send messages, and join video chats
  • Help reset passwords and explain safety warnings
  • Review suspicious messages or pop-ups to prevent scams
  • Provide simple printed guides tailored to the senior’s device

When tech support is missing

Without tech support, many seniors struggle to use the technology. Simple tasks like setting up a phone or sending an email can feel confusing and frustrating. When they cannot get the help they need, it becomes harder to stay connected with family, manage health appointments, or access important services online. Without support, seniors may also fall victim to scams or miss out on opportunities to use technology safely and effectively.

Need a Tech Team

Our team provides one-on-one assistance and walks seniors through each step, ensuring they feel comfortable and confident using their devices.

If you, a loved one, or someone you know is finding technology hard to use, tech support can make all the difference. Without it, seniors often feel lost or disconnected in a world where technology plays such an important role.

With membership, support begins early—from setting up devices to helping navigate apps and online services. We are here every step of the way, ensuring seniors stay connected, safe, and confident in using the technology they need.

why choose us

We provide members with guidance

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what we do

Tech Support

We fix problems early—so small tech issues don't turn into big frustrations.

Seniors are often given devices or internet plans without the training or support to use them confidently. A simple switch from a flip phone to a smartphone can lead to confusion, missed calls, or even falling for scams. Buttons change, messages look different, and help isn’t always available when something goes wrong. Without someone to walk them through it, technology feels more like a wall than a tool.

Our Tech Team Advocates:

  • Set up smartphones, tablets, and internet connections
  • Show how to make calls, send texts, and join video chats
  • Explain unfamiliar screens, apps, or warning messages
  • Help reset passwords, update devices, and fix common issues
  • Make sure seniors know how to stay safe and avoid scams

Technology should not leave you feeling stuck—membership gives you direct help so you can stay connected, safe, and confident.

why choose us

We provide members with guidance

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join for guidance
what we do

Tech Training

We teach seniors the basics, one step at a time, until technology feels easy.

Many seniors are expected to use phones, tablets, or websites with little to no instruction. Buttons are unfamiliar, apps behave differently, and even simple tasks like sending a message or joining a video call can feel overwhelming. Without hands-on guidance, seniors are left guessing—or giving up. Over time, this gap in understanding can lead to isolation, frustration, or falling behind.

Our Tech Team Advocates:

  • Teach how to use smartphones, tablets, and mobile apps
  • Explain how to send texts, check email, and join video chats
  • Provide tips for recognizing scams, pop-ups, and suspicious links
  • Hand out printed guides for each senior’s device and comfort level
  • Lead community tech events and one-on-one lessons in person or over the phone

Learning new technology should not feel intimidating—membership gives seniors the tools, time, and support they need to stay connected in today’s world.

Our values (start at zero)

Zero room for harm, Zero chance for distress

90% Response

Bringing back your joy and peace through compassionate support

85% Get Results

Ensuring you have access to proper care and wellness resources

92% Satisfaction

Empowering you to maintain control over daily life and inner circle

5 Star Approval

Enhancing your comfort, dignity, and overall well-being wherever you are

what we do

Tech Service

We troubleshoot, repair, and guide—making sure devices work the way they should.

When something breaks, stops working, or just does not look right, many seniors do not know who to call—or worry that asking for help will cost too much. From tangled cords to blinking error messages, even small tech issues can interrupt daily routines or cause unnecessary stress. Without dependable service, devices sit unused and connections fade.

Our Tech Team Advocates:

  • Troubleshoot common problems with phones, tablets, and computers
  • Assist with router setups, modem resets, or dropped internet
  • Help connect printers, speakers, or Bluetooth devices
  • Remove suspicious apps or software that may cause harm
  • Recommend simple, senior-friendly tools or upgrades when needed

Small tech problems should not create big barriers—membership provides trusted, hands-on help when devices stop doing what they should.

Treasurer
Leslie McFadden
Manages finances, oversees budgets and reports, and provides financial guidance to the board
secretary
Seabright Seward
Keeps accurate records of board meetings and ensures compliance with legal documentation requirements
payroll Auditor
Charles Bell
Reviews compensation and in-kind contributions to ensure fairness and accuracy in payroll management
Web Developer
Edward Castillo
Manages the website's design, functionality, and updates while leading the web development team
our protect policy

We pledge to stand unwaveringly by the side of every senior, championing their rights and ensuring their voices are heard. Together, we will make a meaningful difference.

read full policy
what we do

Tech Check-Ins

We stay connected so seniors can stay confident, updated, and safe.

Technology is always changing—updates, new apps, and unfamiliar alerts can confuse even the most experienced users. For seniors, this constant shift can undo the progress they’ve made. Without regular check-ins, questions pile up, small issues turn into big ones, and seniors may feel discouraged or fall out of touch with loved ones.

Our Tech Team Advocates:

  • Schedule regular check-ins to answer questions and review settings
  • Make sure devices stay updated, secure, and easy to use
  • Offer gentle refreshers on steps seniors may forget
  • Watch for signs of scams, pop-ups, or privacy risks
  • Adjust tech support as the senior’s needs change over time

Learning tech is not a one-time fix—membership gives ongoing support, so seniors stay connected and confident, not left behind.

frequently asked questions
see faq